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Develop a short essay (minimum of 500 words) that answers the following:
Summarized the key points of the article
What is the objective of the article?
What are the basic concepts or terms being used? How do these relate to Customer Satisfaction from the Perspective of ISO 9000, Malcolm Baldrige, and ACSI?
Discuss how Mesa Products Inc. combined ISO 9000, Baldrige Criteria, and ACSI to improve performance excellence.
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