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Prior to beginning work on this assignment, you should have read all of Jandt (2021) and then selected four additional sources from the Recommended Resources document or found scholarly sources in the UAGC Library.
This course has focused on exploring types of conflicts and how they can be resolved by using effective communication techniques. In this final paper, you will apply what you have learned in this class to analyzing a conflict and evaluating the techniques that were used and what could have been used for a better outcome.
In your paper, you will
Explain what conflict is.
Choose a conflict from your personal life, or one you have witnessed, and explain the most important details and how it meets the criteria for what counts as conflict as outlined by one or more scholars.
Categorize the selected example of conflict as family, workplace, or something else, and explain the dynamics of this type of conflict, using a scholarly source. THIS IS NEW AND WAS NOT REQUIRED ON THE WEEK 3 OUTLINE.
Explain five themes from the list below you are using to analyze the conflict and your rationale for the selection. TWO THEMES WILL BE ADDED TO YOUR INITIAL WEEK 3 OUTLINE.
Listening and conflict management – Chapters 1, 3, 5 and 7.
Power and conflict – Chapters 2 through 4.
Conflict management styles – Chapters 1, 3, and 9.
Culture and conflict – Chapters 2 through 4.
Negotiation skills and resolving conflicts with others – Chapter 9.
Ethics and conflict – Chapter 5. Please note that Jandt does not cover this topic as thoroughly as others, so if you use this theme, please do some additional research.
Anger and conflict – Chapter 6.
Mediation – Chapters 4 and 7.
Apologies, forgiveness, and reconciliation – Chapter 8.
Apply five conflict topics/themes to the example. This means you will analyze your conflict through each of the five themes above, including a consideration of race or ethnicity, class, gender, and sexuality, as applicable to your case, using the textbook and scholarly resources. You will be “applying” these themes directly to your conflict. Therefore, for each theme, you should show how it is relevant to your case, how it intersects with communication, and how its understanding can aid in effective resolution of conflict.
Describe the role communication played in the conflict. THIS SECTION IS ALSO NEW AND WAS NOT REQUIRED IN THE WEEK 3 OUTLINE.
Explain two communication techniques that could have been used toward a better outcome, identifying a clear benefit to using the techniques.. Please be specific and devote a whole section to this, outlining specific communication processes that could have been used from Jandt and others. THIS SECTION IS ALSO NEW AND WAS NOT REQUIRED IN THE WEEK 3 OUTLINE.
Must be 2,000 to 2,500 words in length, double-spaced, and formatted according to APA Style as outlined in the Writing Center’s APA Formatting for Microsoft Word Be sure to include a title page, a references list, and in-text citations.
Must utilize an academic voice. See the Academic Voice resource for additional guidance.
Must include an introduction and conclusion Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper and the conclusion should restate the thesis and explain how it was supported in the paper
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