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Module 02 Content
Research the COBIT and ITIL best practice frameworks. In at least four pages, write a paper that describes the base components required to create a master Service Level Agreement (SLA) for the items housed within a Configuration Management Database (CMDB).
Be sure to discuss any differences between how service levels for maintaining Software Configuration Items (CIs) differ from service levels for maintaining Hardware Configuration Items (CIs). Also, explain CMDB.
Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.
Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:
Jstudent_exampleproblem_101504
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