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Qantas…
Qantas Airways, Australia’s leading airline, faces cost pressures from high fuel prices and lower levels of
global airline traffic. To remain competitive, the airline must find ways to keep costs low while providing
a high level of customer service. Qantas had a 30-year-old data center. Management had to decide
whether to replace its IT infrastructure with newer technology or outsource it.
Copy the following question and respond by writing, at a minimum, one well-developed response
paragraph. Be sure to cite the text to support your response by integrating evidence through
quotations, paraphrases, or summaries.
What factors should be considered by Qantas management when deciding whether to outsource?
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