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Throughout your career in IT management, you will be asked to develop and improve a company’s IT department to help support its strategic goals and mission. When a company develops a new strategic plan, the process typically begins with the chief executive officer (CEO) and various stakeholders writing strategic goals, with the assistance of subject matter experts (SMEs) from the business. Next, these strategic goals are finalized and assigned to team members and others who will formulate solutions to achieve the goals within a specific time frame and budget. Then, the team creates operational goals in alignment with the company’s strategic goals and an operations plan. Finally, a workflow is developed to move from the current environment to the future state.
For this assessment, you will create an IT operations plan from the provided strategic goals in the attached “TreasureChest Case Study.” The case study should be read before beginning this task. The attached “IT Operations Plan Template” can be used to complete this task.
The skills you showcase in your completed IT operations plan will be useful in your career in responding to the demands you will receive from leadership. This IT operations plan may also be added to your portfolio to show to future employers.
You were recently hired as the new chief information officer (CIO) at a SaaS treasury management company, TreasureChest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. The first project the CEO has assigned to you is to produce a new IT operations plan for the company. You have been given the strategic goals for the company (see attached “TreasureChest Case Study”) and need to ensure your IT operational goals are in alignment with the company’s strategic vision and mission.
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